Last Updated: January 2024

Welcome to SVP Sports Sale! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. Introduction

SVP Sports Sale is an online retailer specializing in athletic and activewear, accessories, and sports-related merchandise. Our mission is to provide premium products and exceptional service to athletes and active individuals worldwide.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not attempt to interfere with website functionality or security
  • Comply with all applicable laws and regulations
  • Be responsible for all activities that occur under your account

3. Products and Services

3.1 Product Categories

We offer a wide range of products including:

  • Activewear and Apparel (various sizes and styles)
  • Accessories
  • Footwear and Boots
  • Bags and Backpacks
  • American College Teams merchandise
  • Casual wear

3.2 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is completely error-free. If we discover an error in product information, we reserve the right to correct it and adjust orders accordingly.

3.3 Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • Orders are processed within 1-2 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed on the next business day
  • We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are listed in the currency displayed on the website. We reserve the right to adjust prices at any time, but such changes will not affect orders already confirmed.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping – $12.95
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking: Included with all standard shipments
  • Free Shipping
    • Carrier: EMS
    • Minimum Order: $50 or more
    • Delivery Time: 15-25 business days after shipment
    • Tracking: Available with EMS service

5.2 Delivery Areas

We ship worldwide excluding certain Asian and remote areas. Delivery times may vary depending on customs processing in your country.

5.3 Delivery Issues

If you experience issues with delivery, please contact our customer service team. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

6. Returns and Exchanges

6.1 Return Policy

We want you to be completely satisfied with your purchase:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Refund Processing: 5-7 business days after we receive your return
  • Exchange Options: Size exchanges available for most apparel and footwear

6.2 Eligible Returns

Most of our products are eligible for returns or exchanges within 15 days of delivery, including:

  • Activewear and Apparel (sizes, style exchanges)
  • Accessories (new and unused)
  • Footwear (unworn, in original box)
  • Bags and Backpacks
  • American College Teams merchandise

6.3 Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Intimate Apparel (for hygiene reasons)
  • Customized or Personalized Items
  • Final Sale Items (clearly marked at time of purchase)
  • Items without original tags or showing signs of wear

6.4 Return Process

To initiate a return or exchange:

  1. Complete the returns form and email it to our customer service team within 15 days of delivery
  2. We’ll review your request and send return instructions within 24-48 hours
  3. Package items securely with original tags and include the completed returns form
  4. Get your refund or exchange processed once we receive and inspect your items

6.5 Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Note for International Customers: Refunds may take additional time to appear on your statement depending on your financial institution and location. Returns must be shipped using a trackable method, and customers are responsible for return shipping costs and any customs duties.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SVP Sports Sale or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Limitation of Liability

SVP Sports Sale shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products. Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

10. Governing Law

These Terms and Conditions are governed by the laws of Canada and the province of Ontario. Any disputes shall be resolved in the courts of Toronto, Ontario.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: [email protected]

🏢 Address: 2644 Victoria Park Ave, Toronto, CA M4A 2M5

⏰ Response Time: Typically within 24 hours during business days

Thank you for choosing SVP Sports Sale for your athletic and activewear needs. We’re committed to providing you with premium products and exceptional service every step of the way.